December 2018 Stoplight Report

Click here to read the Provider Stoplight Report for December

For providers: Update on Cerner upgrade issues

Dear Providers,

We still are working on some issues related to our most recent upgrade of Cerner. Some of these are code changes, which are confusing, and others have required us to work directly with Cerner to correct.

For a list of the most common issues, click here.

Last Thursday evening, a correction was pushed to computers that we believe has addressed the majority of upgrade issues related to Dragon. If you still are encountering problems with Dragon, please help us track issues by emailing the PC Tag Number to Be sure to include “Dragon” in the subject line.

The upgrade was necessary to meet regulatory requirements. It also fixed some known issues with Cerner and will allow some additional features to improve your experience, such as optimizing quick order pages, improving the discharge process, and refining documentation templates.

Please review this document, which has been updated with the latest changes to our live environment as well as additional features now available with the upgrade.

The Harbor Training Team will be providing a session to assist with any Cerner topics you want to discuss, including changes with the upgrade, in an upcoming monthly Cerner 201 classes. You can register individually or for your department group by emailing

We look forward to working with you to determine how best to improve Cerner for your medical specialty areas.

Marc Rucquoi, MD

Associate Chief Medical Information Officer

Roper St. Francis Healthcare

Cell: (843) 518-3282


David Cook, MD

Associate Chief Medical Information Officer

Roper St. Francis Healthcare

Cell: (302) 824-4633


Jeanne E Ballard, MD, FACOG

Chief Medical Information Officer

Roper St. Francis Healthcare

Cell: (843) 261-4092

For providers: Cerner upgrade on Tuesday, Sept. 18


Click here to read the September Stoplight Report.

Cerner upgrade: Weather permitting, we will be implementing a Cerner upgrade next Tuesday, Sept. 18 starting at 9 p.m. until Wednesday, Sept. 19 at 2 a.m. This upgrade will improve performance for a better user experience, enable RSFH to meet regulatory and compliance needs in the future, and fix some documented issues with the current system. When the upgrade occurs, you may be asked to log off and log back into Cerner. The initial changes visible at go-live are subtle, and we do not expect them to be disruptive or confusing for your work. To see more details about the night of the upgrade, click here.

One hour interface and STAR downtime: While Cerner will not be down for the upgrade, Cerner interfaces will be down from 9-10 p.m., and work also will be done on STAR (our financial and registration system) and on the Corepoint interface engine. Doing this work within this one hour window will minimize the length of the downtime you experience. For more details, click here.

During the interface and STAR downtime, expect the following potential delays:

  • Users will be able to document within Cerner only on patients who were admitted prior to 9 p.m.
  • New admissions may not appear in Cerner until the interfaces are restored and data is backloaded from STAR downtime
  • Discharge date/time entered in Cerner will update in STAR when interfaces are restored. Complete PM conversation as normal.
  • Transfer locations will update when interfaces are restored. Complete patient transfers as normal.

An at-the-elbow support team will be rounding all facilities on Tuesday night, Wednesday and Thursday to assist with questions and triage any issues. Providers calling the help desk should use the dedicated provider line at 843-212-8000.

The upgrade will allow us to implement additional features, which enhance usability. You will see additional announcements prior to the upgrade as a reminder.

Change attending to: If you would like to designate another physician as attending for a patient, please use the “Change attending to” order. That order will change the attending in Cerner and STAR. Removing your relationship with the patient or deleting the patient from your list will not reassign the attending.

Thank you for all that you do,

Jeanne E. Ballard, MD, FACOG

Chief Medical Information Officer

Roper St. Francis Healthcare

What providers need to know about the Cerner upgrade

Click here to read more about the Cerner upgrade

Click here for more details about the Cerner upgrade

September Stoplight Report for providers

Click here to read hte September Stoplight Report for providers

Building an encounter-based consulting relationship patient list

Click here for instructions on creating a consulting physician patient list

Change to Patient Status Order

Dear Providers,

Roper St. Francis Healthcare recently made a change to our Patient Status Order, which has affected many of our PowerPlans. [Read more…]

May Stoplight Report

Dear Providers,

You can read the complete May Stoplight Report by clicking here. Copies also are posted at many provider work stations.

Highlights include: [Read more…]

April Stoplight Report for providers

April Stoplight Report

Roper St. Francis Healthcare honored with HIMSS Stage 6 recognition

Roper St. Francis Healthcare has achieved Stage 6 on the EMR Adoption Model, which evaluates the progress and impact of electronic medical record systems for hospitals. [Read more…]