Letter of Gratitude: Patient notices eye contact, compassion

Today’s edition of Letters of Gratitude comes from a daughter whose father had surgery last weekend at Roper Hospital.

The daughter sat with her dad before the procedure and observed “great care in action.”

A nurse was walking away when her dad began to ask a question and then said “never mind” because he thought the nurse was too busy.

The nurse stopped. Made eye contact and said, “I am happy to answer any questions. I have the time.”

And just like that, the nurse’s compassion and diligence brought a sense of calm.

After the surgery, the daughter remarked that her father — who she said could be a difficult patient — raved about the great care, staff and experience.

What a terrific reminder to stop and consider others’ thoughts, fears and questions.

We don’t know which of our nurses the daughter and her dad encountered, but she most certainly demonstrates the qualities of a Roper St. Francis Healthcare teammate.

Have a great week,


Jeffrey P. DiLisi, MD, MBA
President and Chief Executive Officer
Roper St. Francis Healthcare

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